Privacy policy
Who we are
Our website is https://www.thevillagelondon.co.uk. The Village London is a CIC, company number 13082673.
Cookies
Our website does not track you or leave cookies on your device. We use privacy-friendly analytics software so we can see how people are finding us, but this does not take any personal information. Bookwhen, the booking system we use, may set cookies as part of the booking process. You can see their privacy policy here.
Booking
When you book a ticket, we take the information we need to complete the booking, such as contact and payment information. If you are booking a treatment or movement class, we may ask for information about injuries or medical history. This is to enable the teacher or practitioner to safely teach or deliver care and we never ask for more than we need.
This information is processed and stored by Bookwhen and Stripe and only accessed by the relevant practitioner or a member of The Village management team.
Mailing list
If you opt to join our mailing list, either during booking or via a signup form on our website, your name and email address will be stored securely with Email Octopus. We will use this information to send news about The Village, announce new services and alert you when tickets are on sale, all via email. You can unsubscribe at any time.
Contact
If you contact us via email or a contact form on our website, we will just use any information you provide to answer your query, or to make a booking, or sign you up to the mailing list, at your request.
Data retention
We retain personal data for as long as reasonably necessary to fulfil the purposes for which it was provided or collected.
Your rights
You have the right under Data Protection Law, free of charge, to request:
- Access to your personal data.
- Rectification or deletion of your personal data.
- A restriction on the processing of your personal data.
- Object to the processing of your personal data.
- A transfer of your personal data (data portability) in a structured, machine readable and commonly used format.
- Withdraw your consent to us processing your personal data, at any time.
If you wish to exercise any of the above rights, please contact us on hello@thevillagelondon.co.uk. We will respond to such queries within 30 days and deal with requests we receive from you, in accordance with the provisions of Data Protection Law. Occasionally it could take us longer, if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Complaints
We take privacy seriously, and aim to use best practices when collecting, using and storing your data. If you have any complaints about our use of your personal data, please contact us via hello@thevillagelondon.co.uk or the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.